Frequently Asked Questions (FAQ) Q. What is your return policy? A. All our items are 100% Satisfaction Guaranteed! If your not completely satisfied with your product for any reason you may return for a refund. Please email us within 10 days of delivery, Full refund issued when item is returned undamaged and in original box. Q. When can I expect my order to arrive? A. All orders are shipped UPS Ground. Delivery is 6 to 10 business days. We send an email with tracking number and scheduled delivery date when shipped. Q. What if my item arrives damaged? A. All items are professionally hand packaged with extreme care and every order is double boxed. We insure all orders when shipped, if it arrives damaged, please email us within 10 days, so we can file the proper claim. A replacement or refund will then be issued. Q. What if I receive a defective item? A. Email us within 10 days, and a prepaid lable will be sent for the return of the defective merchandise and a replacement will be sent. Q. Do you ship internationally? A. Sorry, we only ship to the Continental U.S. Hawaii, Alaska, Puerto Rico, Guam and the Virgin Islands. Q. Do you have rush shipping? A. We offer rush shipping through DHL. Please email us for rush shipping quote. Q. What forms of payment do you accept? A. We accept and prefer PayPal. We also accept money orders, cashiers checks, personal checks, and most major credit cards. Personal checks will delay shipment up to 10 days for the check to clear and total time between sending your check and receiving your order may be up to 3 weeks Q. Is my payment information secure? A. We utilize 128-bit SSL certificates from GeoTrust.  These certificates are installed on all of our secure payment servers to provide the highest level of security.  We respect your privacy and will never share your personal information. Q. How much is shipping and handling? A.Order Subtotal Rate    $0.00 - $9.99  is  $8.00     $10.00 - $24.99  - $9.50 $25.00 - $49.99  - $11.50 $50.00 - $99.99  - $14.50 $100.00 - $149.99 - $19.50 $150.00 - $199.99 - $24.50 $200.00 - $249.99 - $29.50 $250.00 – and Up -  FREE Q. How do I use a promotional code? A. You will be prompted at check-out to enter a promotional code, simply enter the code and the discount will be automatically given. Q. How do I contact you if I have a question? A. We pride ourselves in customer service. We respond to all emails within 24 hours, or you can call our toll-free number 866-605-6561 between 9:00 am and 7:00 pm CST     Arabian Design Amber Glass Wrought Iron Candle Lantern $ 29.95     Asian Botanical Wrought Iron Candle Lantern $ 28.95     Asian Calligraphy Wood & Glass Candle Lantern $ 8.95     Asian Style Candle Lantern Iron with Frosted Glass $ 12.95     Baby Bluebird Lantern $ 7.95     Birdcage Candle Lantern Lamp on Verdigris Vine Stand $ 29.95     Black Hanging Moroccan Lantern on Scrollwork Stand $ 11.95     Black Scrollwork Hanging/Tabletop Taper Candle Lantern $ 19.95     Camp Design Wall Sconce Indoor/Outdoor Candle Lantern $ 8.95     Chinese Character Candle Lantern $ 6.95     Christmas Angel Candle Lantern $ 7.95     Classic Oak Stained Wood Candle Lantern $ 12.95     Colonial Style Candle Lantern $ 7.95     Country Tulips Votive Hanging Candle Lantern Lamp $ 9.95     European Grapevine Lantern Candleholder Stand $ 19.95     Exotic Arabian Design Amber Candle Lantern $ 24.95     Exotic Hanging Moroccan Lantern $ 12.95     Floral Hanging Votive Candle Lantern Lamp $ 9.95     Free Standing Amber Glass Table Lantern $ 11.95     Hanging Five-Pointed Star Metal & Glass Lantern $ 11.95     Hanging Moroccan Amber Teardrop Candle Lantern $ 19.95     Hanging Moroccan Style Star Candle Lantern $ 39.95     Hanging Mystical Moroccan Purple Glass Candle Lantern $ 9.95     Hanging/Tabletop Morocco Style Blue Glass Lantern $ 7.95     Indoor or Outdoor Asian Pagoda Iron Candle Lantern $ 14.95     Ivory Cottage Candle Lantern w/ Stand Candle Included $ 14.95     Ivory Scrollwork Moroccan Candle Lantern Wedding Centerpieces $ 11.95     Large Cutwork White Garden Lantern Wedding Centerpieces $ 19.95     Large Ivory Glass Candle Lantern, Wedding Centerpieces $ 8.95     Large Lacy Ivory Moroccan Candle Lantern Wedding Centerpieces $ 17.95     Large Moroccan Amber Square Candle Lantern $ 19.95     Metal Floor Candle Lantern $ 28.95     Metal Rooster Wall Candle Lantern $ 34.95     Moroccan Style Candle Lantern $ 7.95     Moroccan Style Yellow Glass Hanging/Tabletop Lantern $ 9.95     Morroccan Style Multi Color Glass Lantern $ 14.95     Morroccan Style Red & Green Color Glass Lantern $ 14.95     Old Country Church Design Candle Lantern Iron & Glass $ 19.95     Petit Moroccan Style Candle Lantern $ 7.95     Rust-Free Wrought & Cast Iron Pagoda Garden Lantern $ 39.95     Small Ivory Hanging/Tabletop Candle Lantern $ 4.95     Small White Square Garden Candle Lantern Wedding Centerpieces $ 5.95     Solar Powered Floral Garden/Patio Lantern $ 24.95     Springtime Iris Floral Glass Candle Lantern $ 12.95     Springtime Pink Floral Candle Lantern Wedding Centerpieces $ 7.95     Sunflower & Butterfly Hanging Candle Lantern $ 19.95     Tall Moroccan Style Amber Glass Candle Lantern $ 29.95     Unique Bird Cage Design Iron & Glass Candle Lantern $ 39.95     Victorian Lacework Amber Candle Indoor/Outdoor Lantern $ 14.95     White Fancy Candle Lantern w/Stand Tabletop/Hanging $ 11.95     White Scrollwork Metal Candle Lantern $ 7.95